FAQs

How will I receive my digital files?

Your digital files will be provided on a USB key, making them easy to view, save and share with family.

How do I get my items to you?

Local clients can arrange drop-off or pickup. You can also mail your photos, slides, negatives or other media to Retro Scan. Return shipping costs will be included in your quote.

What if I don’t want my original items returned?

Just let me know. If you don’t want your original photos, slides, negatives or other media returned, I can arrange to have them securely disposed of for an additional fee.

What can I do with my digital files?

Once your memories are digitized, there are lots of ways to enjoy them. You can create photo books, make slideshows, order prints, share them with family or simply keep a digital copy for safekeeping.

Do you clean slides before scanning?

Yes. Slides are carefully dusted and cleaned before scanning to help produce the best possible image. Basic cleaning is included in the scanning price.

Can you choose which photos, slides or negatives to scan for me?

No. Please select the items you would like digitized before bringing or sending them to Retro Scan. I will scan the items you provide, although obviously blank or unusable images will not be included.

How long does the scanning process take?

Most projects are completed within 1–2 weeks. Larger projects may take a little longer. If you have a specific deadline, please let me know when requesting your quote.

Do I get my original photos, slides, negatives and tapes back?

Yes. Your original items will be returned to you along with your digital files, unless you’ve asked me to dispose of them for you.

How should I organize my items before bringing them to you?

There’s no need to organize everything first. Bring your photos, slides, negatives or other media as they are, and we’ll figure out the best way to organize your project together. If you already have items labelled or grouped, I’ll keep that organization when creating your digital files.

How can I pay?

Payment can be made by e-Transfer or cash. Payment is due when your project is complete.

Do you offer discounts for larger projects?

Volume pricing may be available for larger collections. Contact me with an approximate number of items and I’ll provide a quote based on your project.

What if my photos, slides or other media are damaged?

That’s okay. Bring them as they are and I’ll take a look. In many cases, older or damaged items can still be digitized. If something needs special handling, I’ll discuss it with you before doing anything that could risk the original.

Will digitizing improve the quality of my old photos, slides or home movies?

Digitizing helps preserve your memories and, in many cases, can improve how they look. However, the final result is limited by the condition and quality of the original. Age, fading, colour shifts, poor exposure, scratches or other damage may already be part of the image or recording. I’ll always aim to get the best result possible, but digitizing can’t restore detail that is no longer present in the original.